Nick provided top notch service for our home elevator, and properly set up limiting switches that had not been set by the service compamy we had previously used. Very happy with service and recommend Ascension.
Nick and his associates are top rated! They are helpful, flexible and willing to work with their customer. They have awesome customer service and don't leave a mess when they are done. Thank you Nick! We look forward to continuing our annual work with you.
Nick and his staff came on Good Friday. They were on time (actually a few minutes early) and they fixed our elevator lights and left our home clean. I have found my new elevator company. I recommend their services!
Our home elevator's motor abruptly died, and our usual provider was slow to answer initially and then slow to respond to subsequent calls. So, after a quick web search, we called Ascension. We could not have been happier with their service. They were prompt, courteous, quick to provide an honest assessment and estimate, and came when they said they would. They were also accurate and honest in terms of the timeframe for repair. Next time, I will know who to call first! I recommend Ascension to anyone without reservation.
Very attentive service. And strong attention to detail.Been very helpful, especially since building my house took several years, and had many delays. They worked around our difficult construction schedule. And they were very supportive even years after the initial installation. They are also easy to get a hold of.
Nick at Ascension was absolutely amazing to work with. He is super friendly, professional and knowledgeable on his units. He accommodated us in every aspect possible and made sure that everything was perfect and to our liking before leaving the site. He also has a great personality and sense of humor and is always in a good mood. Great company and person to deal with!
THINGS TO CONSIDER WHEN HIRING AN ELEVATOR SERVICE COMPANY
Hiring an elevator service company is important to ensure the safety and convenience of the elevator riders. However, a lot of people end up in contract with the wrong elevator service company due to lack of information. The services of these companies at times don’t match with the requirements of the building owners, and due to lack of research they don’t get to know this before the contract has already been signed or some accident involving the elevator has taken place. Don’t let this happen to you. Make sure you do a lot of research before choosing an elevator maintenance company. You need to make sure they are a reliable team of experts that you can depend on.
To help you out in this, we have listed down all the important things you need to look for when finding an elevator service company.
1. Service Quality It may is important to have a clear picture of what service quality with regards to an elevator looks like. Accessing the quality of the work of your potential service providers is extremely important before you take things forward with them. For this purpose, you need to confirm the following few things about them:
Level of professionalism
You have to make sure that the service provider team you’re getting in touch with is highly professional. You can observe this trait in every interaction, whether on call, written, or in person. You can easily judge if the services you are being offered by them are top-notch or not.
Standard of Communication
It is one of the key indicators of the quality of services provided by the company. You have to. The best way to confirm if your elevator service providers are paying attention to your specific needs or not is to check if they’re properly documenting each and every detail about the elevator unit and other important information that you share with them in each interaction.
Although efficiency can be a bit difficult to evaluate, it’s one of the key traits that should be present in your elevator service providers and therefore must be given attention to. Your service company should able to maximize efficiency using their processes and systems. One way to check if the company is efficient or not is to ask direct questions from them. Ask them about the technologies they use, how they minimize costs, how experienced their workers are, and also about their past projects. Don’t hesitate to ask hard questions when assessing a company’s efficiency level.
Other ways to check if your potential service providers are efficient or not is by assessing:
How the Company Prioritizes and Addresses Customer Needs
As a customer is can be quite frustrating if your issues or inquiries are not addressed timely or are not a priority for the company. Most customers understand that it is important for the service providers to attend other clients and issues; however, they should never be made to feel as if their issue or inquiry has been put on the back-burner.
How the Company Reduces Service Interruptions
A great elevator maintenance company will give your issues all the due attention, and answer your questions and concerns as quickly as they can. However, for a company to be truly efficient, this isn’t enough. Your elevator service provide should also have preventive maintenance schedules. It is because their preventive and proactive measures can help reduce service interruptions and stoppages, and save you from a lot of trouble.
3. Transparency and Trustworthiness
Some people overlook these traits while evaluating a service company due to which they sometimes end up hiring the one which isn’t best for them. You should always work with an elevator service provider whom you can completely trust. So that you know that whatever they are doing or plan to is in your best interest. Your service team should always be honest, realistic, and open with regards to your elevator, requirements, and any pertinent constraints.